Frequently Asked Questions
How long is it until my Products are delivered?
Generally your Products will be manufactured within 7 working days. If we discover that there may be a delay with delivering the product within this time frame, will send you an e-mail advising you of the delay and the reasons for why.
How much does freight cost?
Freight costs $7 to Auckland, $12 to the North Island and $35 to the South Island per order, no matter how many blinds you order.
Can I order Motorized Blinds?
Want the convenience of motorised roller blinds? For more information on motorised roller blinds please contact us on 09 973 4690 or submit an online enquire here.
What does the Warranty cover?
BlindsNZ limited warranty, covers yourself, the original purchaser against defects in either materials or workmanship. The warranty does not cover against misuse, incorrect installation, normal wear and tear or exposure to the elements.
How accurate are your blind colours on my monitor?
Please order free colour samples before placing any orders. All computer monitors display colours differently and these can vary considerably. Order all blinds for the same room together to ensure that the same batch is used. Dye lot variation can appear between finished blinds and colour samples. The variances are minimal, but they can occur.
After I order my products can I make any changes?
Yes you can, but you must call us as soon as possible, preferably in the first 24 hours. BlindsNZ will try to help out on any way we can, but we cannot guarantee any changes after this time because your blinds may have started being manufactured.
Do I have to pay over the internet?
No you don’t have to pay over the internet. You can also post a cheque to us or when placing your order online you can choose Bank Transfer payment option, you will then receive an Invoice with our bank details for payment. You can also call us on 09 973 4690 with your credit card details for payment.
What happens if my products are damaged in transit?
If your product is visibly damaged upon delivery, please refuse delivery and your product will be returned to BlindsNZ. We will immediately repair or replace your product and send them back to you. You must inspect your delivery and report any damage to BlindsNZ within 3 days of receipt. After this time BlindsNZ cannot be held responsible for the damaged item or the replacement cost.
What do I do if I have measured my windows incorrectly?
Call us on 09 973 4690 or send us an e-mail and we may be able to cut the blind down to size or re-make the blind to the correct size at a reduced rate.
Do BlindsNZ come out and measure my windows for me?
We have simple measure instructions and tips on our web site to help you with this stage. You can also call us on 09 973 4690 or email a photo of your window to us with a brief description. BlindsNZ is always here to help you.
Can BlindsNZ install my blinds?
We have provided installation instructions on the website. Simply go to the How to page section, download the instructions and follow the step by step.
What do I need to install my blinds?
All you need to install your product is a battery drill with a Square head bit. All screws and parts are supplied with your product.
What hours can I call BlindsNZ?
Our opening hours are from 8 am to 5 pm Monday to Saturday. Of course you can email us at anytime for a prompt response.
How do I know what day my products are going to be delivered?
BlindsNZ will send you an e-mail to let you know that your products have been manufactured and picked up by Courier company and to let you know an approximate delivery date.
Do I have to be home to accept delivery of my products?
If you are not sure you will be home to accept your products and would like the courier company to leave them by your door, please email us so we can inform the courier to do so.
I would like to visit the showroom, what is your address?
BlindsNZ is an Online Shop only, we do not have a showroom where you can come and visit us to check our products. You can always check our image gallery to see what our products look like and if you require we can always send you more detailed images of our products.
Why are BlindsNZ prices so much cheaper compared to other companies?
There are no middle men so we are able to offer you factory direct prices that our competition are unable to.
How long is it until my Products are delivered?
Generally your Products will be manufactured within 7 working days. If we discover that there may be a delay with delivering the product within this time frame, will send you an e-mail advising you of the delay and the reasons for why.
How much does freight cost?
Freight costs $7 to Auckland, $12 to the North Island and $35 to the South Island per order, no matter how many blinds you order.
Can I order Motorized Blinds?
Want the convenience of motorised roller blinds? For more information on motorised roller blinds please contact us on 09 973 4690 or submit an online enquire here.
What does the Warranty cover?
BlindsNZ limited warranty, covers yourself, the original purchaser against defects in either materials or workmanship. The warranty does not cover against misuse, incorrect installation, normal wear and tear or exposure to the elements.
How accurate are your blind colours on my monitor?
Please order free colour samples before placing any orders. All computer monitors display colours differently and these can vary considerably. Order all blinds for the same room together to ensure that the same batch is used. Dye lot variation can appear between finished blinds and colour samples. The variances are minimal, but they can occur.
After I order my products can I make any changes?
Yes you can, but you must call us as soon as possible, preferably in the first 24 hours. BlindsNZ will try to help out on any way we can, but we cannot guarantee any changes after this time because your blinds may have started being manufactured.
Do I have to pay over the internet?
No you don’t have to pay over the internet. You can also post a cheque to us or when placing your order online you can choose Bank Transfer payment option, you will then receive an Invoice with our bank details for payment. You can also call us on 09 973 4690 with your credit card details for payment.
What happens if my products are damaged in transit?
If your product is visibly damaged upon delivery, please refuse delivery and your product will be returned to BlindsNZ. We will immediately repair or replace your product and send them back to you. You must inspect your delivery and report any damage to BlindsNZ within 3 days of receipt. After this time BlindsNZ cannot be held responsible for the damaged item or the replacement cost.
What do I do if I have measured my windows incorrectly?
Call us on 09 973 4690 or send us an e-mail and we may be able to cut the blind down to size or re-make the blind to the correct size at a reduced rate.
Do BlindsNZ come out and measure my windows for me?
We have simple measure instructions and tips on our web site to help you with this stage. You can also call us on 09 973 4690 or email a photo of your window to us with a brief description. BlindsNZ is always here to help you.
Can BlindsNZ install my blinds?
We have provided installation instructions on the website. Simply go to the How to page section, download the instructions and follow the step by step.
What do I need to install my blinds?
All you need to install your product is a battery drill with a Square head bit. All screws and parts are supplied with your product.
What hours can I call BlindsNZ?
Our opening hours are from 8 am to 5 pm Monday to Saturday. Of course you can email us at anytime for a prompt response.
How do I know what day my products are going to be delivered?
BlindsNZ will send you an e-mail to let you know that your products have been manufactured and picked up by Courier company and to let you know an approximate delivery date.
Do I have to be home to accept delivery of my products?
If you are not sure you will be home to accept your products and would like the courier company to leave them by your door, please email us so we can inform the courier to do so.
I would like to visit the showroom, what is your address?
BlindsNZ is an Online Shop only, we do not have a showroom where you can come and visit us to check our products. You can always check our image gallery to see what our products look like and if you require we can always send you more detailed images of our products.
Why are BlindsNZ prices so much cheaper compared to other companies?
There are no middle men so we are able to offer you factory direct prices that our competition are unable to.